Frequently Asked Questions




Is Uncle Fluffy easy to run?


Yes, with Uncle Fluffy automated systems and perfected guidelines, it’s easy to run an Uncle Fluffy business.



What is the initial franchise fee and royalty rate?


For a kiosk option:
Initial Franchise Fee: $20,000 for a kiosk
Royalty Fee: 4% of total monthly sales.
Marketing Fee: 1% of total monthly sales.
For a shop option:
Initial Franchise Fee: $30,000 for a shop
Royalty Fee: 4% of total monthly sales.
Marketing Fee: 1% of total monthly sales.



What are the qualifications to franchise Uncle Fluffy?


The perfect candidate should have entrepreneurial attitude, sales skills, marketing skills, and food experience is preferred, however, our franchise is designed for those who don’t have any business experience.



What other costs I need to know about?


For a kiosk option:
Baking Equipments: $8,000
Sales Unit (Kiosk): $9,000
For a shop option:
Baking Equipments: $12,000
Shop Fit-Out: $18,000



Do I need previous franchising experience to become Uncle Fluffy franchisee?


No, you are not required to have experience.



What are the steps to get Uncle Fluffy franchise?


Ingredients cost for 1 regular cake: USD1.131 Retail selling Value for 1 regular cake: USD5.2



What will be the selling price of Uncle Fluffy products in my country?


The pricing will be calculated based on the prices of ingredients, rental cost and manpower cost. Prices shall be calculated prior to the opening.



Can I buy the baking equipment from my local market?


Yes, you can buy the equipment from your local market and you will not be forced to buy any equipment from us, however, if the cost of equipments are too expensive in your local market, we still can provide it to you for approximately $8000.



How many employees are required to run Uncle Fluffy?


For a kiosk a total of 2 to 4 employees.
For a shop a total of 4 to 6 employees.



What is the minimum kiosk size required for Uncle Fluffy?


For a kiosk: 15sqm to 25sqm (150sqft to 250sqft



What is the minimum shop size required for Uncle Fluffy?


For a shop: 25sqm to 50sqm (250sqft to 500sqft)



What type of training will I receive as a new Uncle Fluffy franchisee?


Our team will be in touch with you from the day of signing the franchise agreement to the day of the opening, the support and training will include the following:

  • • Location hunting support.
  • • Equipment buying and setup support.
  • • Ingredients buying support.
  • • Shop/Kiosk designs guidance and support.
  • • Staff hiring guidance and support.
  • • Product preparation and baking training.



What service do you provide me?


  • • Shop/kiosk full design elements.
  • • High end brand profile and presentation for your use.
  • • Fully functioning website with online ordering facility.
  • • UFP online management system to manage all your business aspects.
  • • Continuous IT support and system customization.
  • • Continuous operation support.
  • • Uniform designs and logo criteria.



Do you offer payment, accounting, payroll, or inventory control systems?


Yes, we have a system called UFP, stands for Uncle Fluffy Portal, which gives you access to manage your business through our mobile optimized web system. You will be able to manage all aspects of the business, stock, sales, HR, accounting, home deliveries, complains and much more. The UFP is a free service.



Do you provide me with a dedicated website?


Every franchisee will have a dedicated website where customers can learn about the new business and can place home delivery orders and contact the franchisee directly.



What is your criteria for selecting new locations?


Inside The Mall

  • • Locations near fashion areas are ideal.
  • • Choose floors at the same level of the main entrance.
  • • Avoid locations with fast walking audience.
  • • Locations inside narrow corridors are preferred.



Outside The Mall

  • • Downtowns or main city streets are ideal.
  • • Visibility is important, high foot or car traffic is ideal.
  • • Availability of parking space is very critical.
  • • Choose locations in safe areas.



Can we add more items to the menu?


Adding more items to the menu is possible but it will be subject to our approval. Additional items must be relevant to the brand concept and Japanese originated.



Are there any plans to include drinks, or other product diversity?


At the meantime, we have high demand on our existing products and we don't see a reason to add additional products, however, you may add your own drinks menu but after obtaining our approval.



How long the cake can last?


The cake can last up to 5 days inside a chiller.



What is the size of the cakes?


Regular: 10cm diameter & 7cm height (For 1 person).
Medium: 15cm diameter & 8cm height (For 5 person).
Large: 23cm diameter & 9cm height (For 10 person).



Is Uncle Fluffy a healthy choice?


We use high end ingredients in all our cakes for healthier diet and lifestyle. The regular size Uncle Fluffy cheesecake contain the following:

  • • Protein: 9 g
  • • Carbohydrate: 40 g
  • • Calories: 370 kCal


Is Uncle Fluffy Halal?


All uncle fluffy products are all made of 100% halal ingredients



If I get Uncle Fluffy franchise, will I be the only one in my territory?


We will make sure that nobody opens Uncle Fluffy within a minimum distance of 15km from your location.



What if I decide to close down the business, do I have any obligation or responsibility towards the franchisor?


There is no financial obligation should you decide to close down the business, but there are guidelines you should follow to ensure no harm to the brand name.



Can I get exclusive franchise in my country?


We currently don't grant exclusive franchise to any country, you need to operate a single unit for 6 months before we discuss the exclusivity.



What happens after signing the franchise agreement?


Once you complete the contractual work and sign the franchise agreement and pay the franchise fee, our team will start working with you step by step to guide you on how to open your first Uncle Fluffy unit.



How soon can I expect my Uncle Fluffy franchise to open after signing the agreement?


The first Uncle Fluffy unit can take up to 90 days to open and operate.



What are the steps to get Uncle Fluffy franchise agreement?



The next step is to complete the franchise agreement, the process is as the following:
STEP 1 : Once you inform us that you are ready to start the project, we will ask you for additional information.
STEP 2 : Once you provide the information, we will issue the contract draft for your review.
STEP 3 : You have to sign the agreement and send it back to us by email.
STEP 4 : We will send you the invoice for the franchise fee.
STEP 5 : Once payment is received, we will send you the original stamped contract.
STEP 6 : We will assign you an account manager who will assist you until you open your first branch.



I'm ready, what is next?


To obtain Uncle Fluffy franchise, you will need to inform us that you are ready to start the project, we will then ask you for additional information to draft the franchise agreement.